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最新的 ITSM ITSM20F 免費考試真題:

1. In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?

A) Availability Management
B) Service Level Management
C) Capacity Management
D) Configuration Management

2. Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

A) Documentation should be stored at a central place and be only accessible via procedures
B) Documentation should be kept at least five years for auditing purposes.
C) Documentation should be protected from damage due to IT related disasters.
D) Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.

3. A Change leads to a modification of an IT element.
Which of the following terms best describes the element being modified?

A) A developed application
B) A Configuration Item
C) A Service
D) A deployed infrastructure

4. Which statement with regard to Information Security Management is true?

A) Security Incidents shall only be reported and recorded if they affect more than one user
B) Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.
C) Information Security Management to specifically focus on managing Information Security effective within all information systems.
D) Management with appropriate authority shall approve an Information Security policy.

5. When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider's corporate objectives / requirements?

A) The budget available to Human Resources
B) A competitor's process management system
C) Any standards defined by the company itself
D) The time to update the process documentation

問題與答案：